Privacy Policy
Your privacy is extremely important to us. If you have any questions or suggestions about data or privacy, please do not hesitate to contact us at customercare@poloandlifestylemagazine.com
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.
When you provide us with information through our website www.poloandlifestylemagazine.com (‘POLO & Lifestyle the London Magazine website’) we respect your privacy and comply with GDPR. This policy explains how we use your personal information – your name, address, telephone number or email address and other information – collected through the website. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.
Please note that this Privacy Policy governs information provided to us and communications from us, including information you provide to us on our website at www.poloandlifestylemagazine.com, on POLO & Lifestyle the London Magazine’s mobile, Instagram and Facebook applications (including Ratings & Reviews, comments, in competitions or other promotions and in completing customer surveys. Your use of our website, blog or your entry in our competitions and other promotions and your submission of customer surveys constitute your acceptance of this privacy policy and your consent to the practices it describes.
NON-PERSONAL IDENTIFIABLE INFORMATION
When you visit our website, our blog, or use our applications, with the help of our third party authorised agents, we may collect certain anonymous information about your visit. For example, when you browse our website or our blog we may monitor statistics including but not limited to the number of people that visit these websites, peak hours of visits, from which domain our visitors come (e.g., aol.com, hotmail.com) and which browsers people use to visit these websites (e.g., Mozilla Firefox, Microsoft Internet Explorer), geographical information, etc. In addition, we may also collect information about your browsing behaviour, such as the date and time you accessed the website, the areas or pages of the website that you visit, the amount of time you spend viewing the website, the number of times you return to the website and other click-stream data. All of this information helps us to build a better experience for you.
PERSONALLY IDENTIFIABLE INFORMATION
Personally identifiable information is any information about you as an individual, such as your name, address, telephone number, credit card number and billing information, birth date, email, profile information, and purchase history. Whether or not you provide your personally identifiable information to us is completely up to you, but if you choose not to provide the information we request, you may be unable to use some of our services.
Below are some examples of when we may collect personally identifiable information from you.
PURCHASES
When you place an order through our website, we require that you provide your name, email, shipping/billing address, phone number, credit card number and its expiration date in order to process and track your order. We may also maintain a record of your product purchases. The information you provide is used to process your order and ensure it is delivered to you. We collect your email address and telephone number so we can let you know details about your order and when it has been shipped.
CREDIT CARD AND PAYMENT DETAILS
Credit card and payment details are processed by Paypal and direct bank transfer. poloandlifestylemagazine.com does not store your payment details.
FULFILLMENT
We fulfil your orders ourselves and we use the details you provide to identify the best delivery method and to ensure your order is delivered to you as requested.
CREATING AN ACCOUNT
When you create an account on our website, we ask for your full name and email address. We also ask you to create a password to access your account. You are responsible for maintaining the confidentiality of your account and password. You do not need an account to make an online purchase, but you will need to create an account to access some rewards we offer.
SIGN-UP FOR THE poloandlifestylemagazine.com NEWSLETTER
You can sign up on our website to receive promotional emails from us. If you sign up to receive our emails, we will ask for your name and email address. If you no longer wish to receive marketing emails from us, you can unsubscribe at the bottom of every email, or you can contact us at customercare@poloandlifestylemagazine.com and we can unsubscribe for you.
FACEBOOK APPLICATIONS
When you use one of our applications on Facebook, we will request your permission to access certain personally identifiable information on Facebook, such as your name, profile picture, gender, networks, user ID, list of friends, and other profile information. Depending on the application, you may have the opportunity to post reviews, questions, answers and other content to the application. You can change certain settings relating to these applications through your account and privacy settings on Facebook.
COMPETITIONS, POLLS AND PROMOTIONS
If you enter a competition, poll or other promotion, we may ask you for your name, date of birth, email, country/county of residence and other demographic information. We may sometimes use a third party application on Facebook or other third party websites to host a competition, polls and promotions. In those instances, the information you provide will be submitted to that third party and their privacy policy will govern the use and disclosure of the information you submit.
FEEDBACK
If you contact us to give us feedback or ask questions about our website or any products, we may store your communications, including any personally identifiable information you include in them, so we can effectively respond to you.
WHY WE COLLECT PERSONALLY IDENTIFIABLE INFORMATION
We collect this information to serve you better and to provide you with a customised experience while using our website. We may use your personally identifiable information to:
– fulfill a request from you, such as to send you catalogues, promotional emails or email notifications
– fulfill and deliver your orders
– tell you about our new products services and offers
– respond to your comments, feedback or questions
– contact you if necessary while processing an order
– generate web analytics to compile user data for marketing purposes. If you would rather not receive promotional emails from us, please see the section titled “Opting Out” below.
Additional information on Personally Identifiable Information
We may also combine the personally identifiable information you provide us with other personal information about you (such as demographic and past purchase information) from our records and from other sources, such as address update services. We may use this combined information for future marketing initiatives and to help us improve our website presentation, our blog, our applications, and your overall shopping experience. We may share aggregate data about our customers with third parties, including advertisers and marketing partners. This information does not identify individual customers.
On occasion we may also share a portion of our postal mailing list (which includes our customers’ names and postal addresses) with other companies or organisations who want to market products or services to you. We may also share your name, postal address and transactional information (including information about your past purchases but not any payment information) with third parties for marketing purposes, unless you direct us not to (see “Opting Out” section below). We do not ever rent or sell your email address with these organisations or with other third parties for marketing purposes.
We may also share your personally identifiable information with third parties that perform services for us, such as our affiliates, advertisers, partners, potential business partners, vendors, and other unaffiliated entities. These companies and individuals are hired to perform functions on our behalf, such as fulfilling and processing orders, processing credit card payments, performing data and marketing analysis, and providing customer support. While such third parties may be provided with access to personally identifiable information needed to perform their function, they may not use or disclose such data for any other purpose. Additionally, our service providers are contractually required to maintain all the information collected for us in strict confidence.
For fraud protection and compliance with law, we may disclose any information, including personally identifiable information, that we deem necessary.
In the event another company buys the assets or ownership interests in poloandlifestylemagazine.com, your personally identifiable information may then belong to that other company.
INFORMATION CONTAINED IN USER COMMENTS
Any information you submit in a user comment to be posted on our website (such as comments on our blog, reviews or comments, questions or answers), including any personally identifiable information, will not be treated as confidential and may be publicly disclosed.
LOCATION SERVICES
Our applications may include features that can provide you with location-based information if you tell us where you are (i.e., by allowing your mobile device to send us your location). If you want to deactivate this feature, please contact your carrier for information on how you can disable location services on your mobile device.
COOKIES POLICY
We, or service providers acting on our behalf, may use cookies. Cookies are small encrypted text files that are stored on your computer or other device to keep track of information about your browsing when visiting this website. We use a number of different cookies on this site. If you would like further information or you would like to know how to control or delete them, please visit www.aboutcookies.org
Our website requires the use of some cookies to enable you to be able to browse and add items to your shopping bag – without these cookies you would not be able to place your order. We also use cookies for some of the following reasons:-
* Track our sales * Product ratings & reviews * Cookies for site performance
At no point do our cookies or those of our third parties store your personal payment information.
We use Google Analytics, Google Double-Click, Google Adwords to understand and monitor the effectiveness of our site.
DIFFERENT TYPES OF COOKIES?
We have classified our cookies into two different types; First and Third party cookies. First party cookies are the cookies that we have set so that we can offer you a fully functional experience when shopping our site. Third party cookies are set by our business partners such as Social Media – Twitter, Facebook and YouTube which we use to display video content.
FIRST PARTY COOKIES
In order to be able to shop on poloandlifestylemagazine.com we require your computer to accept cookies. Some of our cookies (classified as First Party cookies) are essential to enable the shopping basket and sign-in functions on our website, without them you would not be able to place an order with poloandlifestylemagazine.com. Our cookies don’t store personal information such as name, address or any payment details. Below is a list of the main cookies that we use and what we use them for, some of our partners also use cookies which you can find detailed under Third Party Cookies.
THIRD PARTY COOKIES
We work with carefully selected suppliers who also use cookies on our website. These cookies enable certain features that are run in conjunction with partners such as Facebook, Twitter, Instagram & YouTube to function. We don’t control the setting of some of these cookies so for more information about please visit the relevant third-party website.
Please note: It is possible to turn off your cookies through your website browser settings using “Private Browsing mode whilst viewing this site (called “Incognito” in Chrome, “In Private” for Internet Explorer, “Private Browsing” in Firefox and Safari etc), however this will affect the functionality and experience of our site.
We use non-personal identifiable information for internal business and marketing purposes and to help administer and improve our website for your shopping and user experience. We may use the information you provide in aggregate form for internal business purposes to analyse trends and site traffic patterns to improve our content, merchandise, and services.
We also work with service providers that use cookies and web beacons to collect information about your visits to our website and to other websites you may visit, and to serve advertisements to you across the Internet based on that information.
PROTECTING CHILDREN’S PRIVACY
Our website is not intended for children. We do not knowingly collect personal information from children. Although children under 13 may look at our website, they are not permitted to make a purchase, create an account, enter a competition, poll or other promotion, submit a customer survey, sign-up for emails or post comments on our blog. If you are under 13 and would like to make a purchase, please ask a parent or guardian to place the order for you.
PROTECTING YOUR SECURITY
We work in accordance with industry standards to protect the security of your personal information both online and offline. Personally identifiable information is stored on computer servers in a controlled environment that is reasonably protected from unauthorised misuse or disclosure. We use available technology and other techniques to implement systems such as firewalls, and/or encryption to secure marketing data transfers.
Orders placed on our website are encrypted using Secure Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.
We take special steps to safeguard your personal information and since your password is protected, only you can access your account information. We recommend that you keep your password private and always sign-off of your account and close your browser when you are finished shopping.
OPTING OUT
If you would like to opt out of receiving promotional emails from us, please follow the unsubscribe instructions located at the bottom of each email.
If you would like to opt out of receiving direct mail or telephone marketing calls from us, or if you prefer that we not share your personal information with third parties for marketing purposes, please send your request, including your name, email, street address, city, county, and postcode, via email to customercare@poloandlifestylemagazine.com (please use the subject line: Privacy Opt-Out Request).
We are not responsible for notices that are not labelled or sent improperly, or do not have complete information. We will process your request within 30 days of the date we receive your request, but you may, in the meantime, receive previously scheduled emails, mail or calls from us. Once you have opted out, you do not need to do so again.
Please note that we may still use your personal information (and may share your information with our service providers) to provide you with services, including sending you administrative and transaction-related emails, relating to your online shopping needs and your other activity on our website.
CHANGING, UPDATING OR DELETING PERSONAL INFORMATION
You can update, change or delete certain personal information (such as your email address, mailing address and payment method) on our website by clicking “My Account” in the menu at the top of each page, log in, and you will be able to edit or change your information.
You can also update or change your email address by clicking “Update Profile” at the bottom of each promotional email you receive from us.
CHANGES TO OUR PRIVACY POLICY
As the content of this Privacy Policy may change from time to time, we suggest you periodically consult this
We will post the revised policy here, which at that time will be effective immediately.If you would like more information about this policy, please email customercare@poloandlifestylemagazine.com.
POLO & Lifestyle the London Magazine, Scarlett Stilling, ESX5155070B, Vicari Joaquin Fuster 269, 07007, Palma de Mallorca.